Privacy Policy

Jae Labs LTD ("Jae Labs", "we", "us", or "our") operates https://jaelabsltd.com and develops digital products and services, including Healy App, Vox Document, Datana, Juma.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our corporate website, contact us, or use products and services operated under the Jae Labs umbrella.

This corporate website does not process payments. Paid subscriptions, purchases, and other transactions are completed within our individual product applications and websites, where applicable.

We may collect the following categories of information:

• Contact details such as name, email address, phone number, and company name when you reach out to us.
• Account and profile information when you register for or use our products.
• Payment-related information such as billing name, billing address, transaction references, and payment status. Card and bank details are processed by our payment partners and are not stored by us.
• Usage data such as pages visited, device type, browser, IP address, and interaction logs.
• Support communications and feedback you send to us.

We use personal information to:

• Provide, operate, maintain, and improve our website, products, and services.
• Process transactions, subscriptions, invoices, and related customer support.
• Communicate with you about your account, service updates, security notices, and marketing where permitted.
• Detect, prevent, and address fraud, abuse, and security incidents.
• Comply with legal, regulatory, and payment-partner requirements.

Payments for our products may be processed by third-party payment providers, including Flutterwave and other licensed processors. These providers collect and process payment information according to their own privacy policies and applicable financial regulations.

We receive limited transaction data needed to confirm payment, deliver services, issue receipts, and handle billing support.

We may share information with:

• Payment processors and financial partners to complete transactions.
• Cloud hosting, analytics, email, and customer-support providers that help us operate our services.
• Professional advisers, regulators, or authorities when required by law or to protect our rights, users, and systems.
• A successor entity in connection with a merger, acquisition, or business transfer.

We retain personal information only for as long as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements.

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure.

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, and to withdraw consent where processing is consent-based.

To exercise these rights, contact us at hi@jaelabsltd.com. We may need to verify your identity before responding.

We may process and store information in Nigeria and other countries where we or our service providers operate. Where required, we use appropriate safeguards for cross-border transfers.

Questions about this Privacy Policy may be sent to hi@jaelabsltd.com.

Jae Labs LTD, 24 Tudun Muntsira Chikaji, Sabon Gari, Zaria, Kaduna State, NG.