Refund Policy

Jae Labs LTD ("Jae Labs", "we", "us", or "our") operates https://jaelabsltd.com and develops digital products and services, including Healy App, Vox Document, Datana, Juma.

This Refund Policy applies to paid products, subscriptions, and digital services offered under the Jae Labs umbrella.

This corporate website does not process payments. Paid subscriptions, purchases, and other transactions are completed within our individual product applications and websites, where applicable.

Refund eligibility may vary by product, plan, billing cycle, and payment method. Product-specific refund terms shown at checkout or within the relevant application take precedence where they differ from this policy.

We aim to handle refund requests fairly and transparently. In general:

• Refunds are considered for duplicate charges, verified failed service delivery, unauthorized transactions reported promptly, or billing errors.
• Subscription renewals are generally non-refundable once a billing period has started, unless required by law or explicitly stated otherwise for a product.
• Free trials, promotional credits, and third-party marketplace purchases may be subject to separate refund rules.

Submit refund requests to hi@jaelabsltd.com with your full name, product name, account email, transaction reference, payment date, amount, currency, and reason for the request.

We may ask for additional information to verify ownership of the account and review the transaction with our payment processor.

Approved refunds are initiated within a reasonable period, typically within 5 to 10 business days after approval.

The time for funds to appear in your account depends on your bank, card issuer, or payment provider and may take additional business days.

Refunds are returned to the original payment method where possible.

Refunds may be declined when:

• The request is made after the applicable refund window for the product or plan.
• The service was delivered as described and the issue results from user error, unsupported use, or failure to meet product requirements.
• There is evidence of abuse, fraud, or violation of our Terms and Conditions.
• The purchase was made through a third-party platform governed by that platform's refund rules.

You may cancel recurring subscriptions through the relevant product account settings or by contacting support before the next renewal date.

Cancellation stops future billing but does not automatically entitle you to a refund for the current billing period unless stated otherwise.

If you believe a charge is incorrect, contact us before initiating a chargeback so we can investigate quickly.

Chargebacks may result in temporary suspension of access while the dispute is reviewed.

For billing or refund questions, email hi@jaelabsltd.com.

Jae Labs LTD, 24 Tudun Muntsira Chikaji, Sabon Gari, Zaria, Kaduna State, NG.